Shipping

Every piece is made with love and shipped from New York City via UPS Ground. We package everything to ensure it arrives safely at the destination. 

Expedited Shipping

2 Day Shipping available with an additional charge

Gift Wrap Services

Including a handwritten card and a gift bag for an additional $10.99

Damages

We strive for 100% satisfaction, however damages and mistakes can sometimes occur. Please contact us immediately with a photo and we will correct the problem.

Returns

We hope you love your selections as much as we do. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of product or purchase from a store. Proof of purchase is required for a refund.

Returns are refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS that arrive with postage due will be returned to sender.

A one-time price adjustment is offered when an original sales receipt or proof of purchase is presented within 30 days of order delivery or purchase from a store location.

To return an item, simply follow the instructions on your packing slip and send the items with the packing slip and all original packaging.

SHIPPING TO ALASKA & HAWAII

For shipments to Alaska and Hawaii, call our Customer Care team. Expedited delivery and freight delivery is not available to these areas. Your order should arrive in approximately 10-14 business days. Please note that some oversized or heavy items cannot ship outside the continental US.

SHIPPING TO CANADA

All of our items ship from within the United States. Prices are shown in US dollars.

Standard, inventoried items shipping to Canada are shipped via FedEx International. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Please allow 10-14 days for delivery.

INTERNATIONAL ORDERS

Unfortunately, we cannot ship to the US Territories or foreign countries other than Canada at this time.

PO BOXES & APO BOXES

Sorry, but we do not ship to PO or APO Boxes at this time. All orders must be shipped to a physical address.